Privacy Policy kaya100

1. Definitions and Scope

This Privacy Policy ("Policy") is published by kaya100 ("we", "platform", "website") and applies to all individuals ("you", "player", "user") who use kaya100's services through the official website at kaya100.net or any related channels.

By registering an account, using our services, or simply browsing the kaya100 website, you are considered to have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree with any part of this policy, you are asked to stop using our platform.

"Personal information" in the context of this policy refers to any data that can be used to identify you directly or indirectly, including your name, phone number, email address, identity card number (MyKad), and financial information.

2. Information Collected

kaya100 collects various types of information to enable us to provide services that are safe, responsible and compliant with international licensing requirements.

Information you provide directly:

• Full name as stated in your official identity document
• Identity card number (MyKad) or passport for identity verification purposes
• Date of birth — to confirm the player is aged 21 and above
• Active email address and mobile phone number
• Payment account information you register (Touch 'n Go eWallet, DuitNow, FPX details or crypto wallet address)
• Account password stored in encrypted form

Information collected automatically during use:

• IP address, browser type and device operating system
• Login and logout session records
• Betting, deposit and withdrawal history
• Communication records with the customer support team
• Cookie data and session tracking technologies (as described in Section 7)

3. How Data Is Used

The personal information we collect is used for the following purposes only:

• Identity verification and KYC (Know Your Customer): Meeting international licensing compliance requirements and ensuring the security of your account.
• Financial transaction processing: Accurately verifying and recording deposits and withdrawals through approved payment methods.
• Service delivery: Managing your account and providing access to games, bonuses and promotions you are eligible for.
• Service communications: Sending account-related notifications, transaction confirmations, policy updates and customer support responses.
• Security and fraud prevention: Monitoring unusual activity, preventing unauthorised access and protecting the integrity of the platform.
• Legal compliance: Meeting reporting requirements under the international licensing framework governing kaya100's operations.

We will not use your data for any purpose not stated above without obtaining your consent first.

4. Disclosure to Third Parties

kaya100 respects the confidentiality of your information. We do not share, sell or disclose player personal data to outside parties except in the following circumstances:

• Payment service providers: Transaction information is shared with providers such as the FPX payment gateway, Touch 'n Go eWallet processors, DuitNow and crypto platforms solely for the purpose of processing your financial transactions.
• Game software providers: Minimum technical data required to ensure games function properly is shared with licensed software providers.
• Regulatory bodies and licensed authorities: We comply with any lawful disclosure requests from international licensing bodies governing kaya100's operations.
• Legal requirements: When required by a valid court order or applicable legal provision.

All third parties we work with are bound by confidentiality agreements and are required to handle data in accordance with security standards equivalent to or higher than those of kaya100.

5. Data Security

The security of your information is kaya100's top priority. We implement multiple layers of technical and organisational protection, including:

• 256-bit SSL/TLS encryption for all data transmitted over the network
• System monitoring 24 hours a day, 7 days a week by a dedicated IT security team
• Separation of sensitive databases with multi-layer access controls
• Regular security audits and penetration testing
• Tested incident response procedures to minimise the impact of any data breach

While we take all reasonable steps to protect your data, no system is entirely risk-free in the digital world. You are also responsible for keeping your account password confidential and reporting any suspicious activity to us promptly.

6. Player Rights

As a kaya100 player, you have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you at any time.
• Right to rectification: If your information is inaccurate or out of date, you have the right to request a correction.
• Right to restrict processing: In certain circumstances, you may request that we limit how we use your data.
• Right to erasure: You may request the deletion of your personal data, subject to our data retention obligations under our international licence.
• Right to object: You may object to the processing of your data for any direct marketing purpose.

To exercise any of the above rights, contact the kaya100 support team via live chat or email at [email protected]. We will respond within a reasonable timeframe and process your request in accordance with established procedures.

7. Cookies and Tracking Technologies

The kaya100 website uses cookies and similar session technologies to improve the user experience and ensure the security of your login session.

Types of cookies used:

• Session cookies: Required to maintain your login and ensure security during an active game session. These cookies expire automatically when you close your browser.
• Preference cookies: Store your chosen settings such as interface language and display preferences for convenience on future visits.
• Analytical cookies: Help us understand how players use the platform so we can improve our services. This data is processed in aggregate and cannot identify any specific individual.

You can manage or disable cookies through your browser settings. Please note, however, that disabling session cookies may disrupt the login function and some account security features.

8. Cross-Border Data Transfers

As a platform operating under an international licence and serving players from Malaysia, your personal data may be processed or stored on servers located outside Malaysia. Such data transfers are carried out only to:

• Entities that have adequate and equivalent data protection mechanisms in place
• Service providers bound by data processing agreements that comply with international standards
• Jurisdictions recognised as having an equivalent level of data protection

kaya100 ensures that all cross-border data transfers are carried out with appropriate security measures, and you may request further information about these transfer mechanisms through our support channels.

9. Data Retention

kaya100 retains your personal information for as long as necessary to fulfil the purposes set out in this policy, and to comply with legal obligations and international licensing regulations.

Generally, active account records are kept for the duration that your account remains active. Following account closure, data required for legal compliance and oversight purposes will be retained for the period mandated by the relevant licensing authority.

Data that is no longer required will be securely deleted or anonymised in accordance with kaya100's established data disposal procedures.

10. Changes to This Privacy Policy

kaya100 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.

When significant changes occur, we will notify you via:

• A prominent notice on the kaya100 homepage or login page
• A notification email to the address registered to your account

You are advised to review this Privacy Policy page periodically. Your continued use of kaya100 services after any changes is considered your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, the kaya100 support team is ready to assist.

We provide 24/7 customer support in Malay and English through the following channels:

• Live chat: Available directly on the kaya100 website, 24 hours a day
• Email: [email protected]

Our team will endeavour to respond to every privacy-related enquiry thoroughly and within a reasonable timeframe. For data deletion or access requests, please clearly state the type of request and the relevant account information.